Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. If you sign up using a social login provider, we receive basic profile information from that service.

Social Media Account Access

To manage your social media presence, we request authorization to access your connected social media accounts (Facebook, Instagram, Twitter/X, LinkedIn). This includes:

• Permission to read and publish posts on your behalf
• Access to your account analytics and engagement metrics
• Ability to view and respond to comments and messages
• Profile information from connected accounts

We only access the permissions you explicitly grant, and you can revoke access at any time.

Content You Create

We store the content you create within BrandBoost, including drafted posts, scheduled content, media uploads, campaign data, and AI-generated content suggestions.

Usage Data

We automatically collect information about how you use our service, including features accessed, actions taken, and performance metrics. This helps us improve the platform.

2. How We Use Your Information

We use your information to:

• Provide our services: Publish and schedule your social media posts, manage your content calendar, and deliver analytics
• Power AI features: Generate content suggestions, optimize posting times, and provide coaching recommendations based on your performance data
• Improve our platform: Analyze usage patterns to enhance features and fix issues
• Communicate with you: Send service updates, security alerts, and (with your consent) marketing communications
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access
• Provide customer support: Respond to your questions and help resolve issues

3. Information Sharing

We do not sell your personal information. We share data only in these circumstances:

Service Providers

We work with trusted third-party providers who help us operate our service:

• Supabase: Database and authentication services
• Paystack: Payment processing
• AI providers: Content generation and analysis
• Cloud infrastructure: Secure data hosting

Social Media Platforms

When you publish content through BrandBoost, that content is shared with the social media platforms you've connected (subject to their privacy policies).

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights and the safety of users.

4. Data Security

We implement robust security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access controls: Strict role-based access with multi-factor authentication for our team
• Token security: Social media access tokens are encrypted and stored securely, never in plain text
• Regular audits: We conduct security assessments and monitor for vulnerabilities
• Two-factor authentication: Available for your BrandBoost account

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to use strong, unique passwords and enable two-factor authentication.

5. Your Rights and Choices

You have control over your data:

• Access: View all data we hold about you in your account settings
• Export: Download your data in a portable format
• Correction: Update your personal information at any time
• Deletion: Request deletion of your account and associated data
• Disconnect: Revoke access to connected social media accounts at any time
• Opt-out: Unsubscribe from marketing communications while keeping your account

To exercise these rights, visit your account settings or contact us at privacy@brandboost.ai.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services:

• Account data: Retained while your account is active
• Content and posts: Kept until you delete them or close your account
• Analytics data: Aggregated data may be retained for up to 2 years for trend analysis
• Billing records: Retained for 7 years as required by tax regulations

After account deletion, we remove your personal data within 30 days, except where retention is required by law.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Essential cookies: Required for the service to function (authentication, security)
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how you use BrandBoost to improve our service

You can manage cookie preferences in your browser settings. Note that disabling essential cookies may affect service functionality.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

We will respond to your inquiry within 30 days.